Terms & Conditions
Ordering:
You can purchase a product through the online shop section of this website.
After submitting an order, you will be sent an order acknowledgement email with details of the product(s) you have ordered. If the products you have ordered are not in stock, you will be contacted with the option to wait for stock to be available or receive a full refund. If you would like to order or enquire after products that are not listed on the website, please contact us.
Delivery Information:
We aim to dispatch your order within 1–2 workings days and subject to stock availability. You will be notified should this not be the case. We operate within a standard working week of Monday-Friday 9am-5pm (Greenwich time). The precise timing of a delivery cannot be guaranteed and we can not be held liable or in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond our control. Once delivered the product ordered will become your property and your responsibility except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered.
Orders are dispatched using Royal Mail or Couriers within 1-2 working days. UK Postage is £5.40
For international orders or large quantities, please contact: alec@eleganceinironwork.co.uk
Prices:
We reserve the right to change the prices and products listed on this website without notice.
Returns:
The Consumer Rights Regulations gives you the rights to return your order in part or whole within 14 days of delivery. You are responsible for returning the goods and providing proof of doing so. A postage receipt is adequate proof.
You may also cancel your order at any time up until it is dispatched. To do this please email, alec@eleganceinironwork or call 07980 513 554.
Privacy Policy:
This policy outlines how and why we use your personal data. We are committed to ensuring your privacy is protected, should you provide us with data by which you can be identified you can be assured it will only be used in accordance with this policy.
What information is collected?
Personal information such as name, postal address, email, phone number along with any other personally identifiable information is collected though forms on this website in order to fulfil orders, enquiries and contractual obligations.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page, to improve visitor experience.
How is information collected?
When you conduct a transaction on this website or submit an enquiry to A H Jones Ironwork, you provide personal details such as your name, email address, postal address, phone number, photographs and any other details specific to your order or enquiry such as custom text.
Why is this information collected?
This personal information will be used for the sole purpose of fulfilling your order and/or engaging with you regarding your enquiry. It will not be shared with any third party unless a third party is required to fulfil the order (eg. other craftspeople, hauliers, building contractors). Your permission will always be sought before any information is shared regardless of the circumstances.
Other personal and non-personal information is collected to;
-Provide and operate the Services
-To enable us to provide customers and web users with ongoing technical support and customer services
-To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
-To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services
-To comply with any applicable laws and regulations.
How is this information stored?
Basic customer details are stored locally with our own secure systems, according to UK law these can be stored, with permission, for as long as they are relevant before they must be destroyed. If you would like to know what information we hold about you and/or request that it is destroyed, email, alec@eleganceinironwork.co.uk.
For other information such as payment details and digital information such as cookies, our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Cookies
Wix uses cookies for important reasons, such as:
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To provide a great experience for visitors and customers.
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To identify registered members
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To monitor and analyse the performance, operation and effectiveness of Wix's platform.
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To ensure our platform is secure and safe to use.
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To measure site analytics and session information
For more information about cookies visit www.allaboutcookies.org
Amendments
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us and we would be delighted to service your needs.
Alec Jones
07980 513 554